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In order to return merchandise, you must obtain an RMA number from our customer service at info@ysLux.com.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return. RMA number Full name and address Phone number E-mail address Packing slip Original Order Confirmation Number Your reason for returning the merchandise
Please return the merchandise to:
ysLux.com
RETURN DEPARTMENT
134 S. Onizuka St.,
Los Angeles, CA 90012 USA

All returns must be shipped back to ysLux.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by ysLux.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to ysLux.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.





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